Start Your Return

(See "Policies" page for return process)

Return Submitted Successfully

Return Policy (Updated 1/11/22):

(No returns accepted after 30 Days from the time your order is received by you, NO EXCEPTIONS)

Items that cannot be returned or exchanged:

  Items that have been opened, opened means the protective seal has been broken.

  Items that have been used or damaged

  Any item that is past its expiration date

    Exception: The item was past its expiration date when received by you, in this case you may return the item for an applicable refund or exchange it for the same item that is within its expiration period. Shipping cost will be covered by That Paper Shop (DBA Prittypositive), expedited shipping is not available in these instances.


OPTION 1: Returning by Mail

Click Here to begin the return process. Fill in all the required fields and a return label will be emailed to you within 48 hours.

  •   Print the return label

  •   Carefully pack your item(s), in the original condition, and include your printed return invoice

  •   Affix your shipping label to the package, making sure no other tracking labels are shown

  •   Once your package is ready to be shipped, give it to your local USPS (U.S. Postal Service) carrier or drop it off at the nearest USPS location


OPTION 2: Return the package on your own.

  •   Pack up your item(s).

  •   Select a carrier (USPS, UPS, FedEx, etc.).

  •   Pay the return postage at the time of shipping.

  •   Ship to the following address:

  THAT PAPER SHOP
  4341 Creekdale Dr. Greensboro, NC 27406

Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, shipping costs will be deducted from your return credit amount. You will receive an email once the return is completed.

Please note: If you return items on your own without using the link above, it will likely result in an extremely delayed refund. For the fastest refund, we recommend completing the return process using the link above.

Please note: if returns from separate orders are shipped with one return label, it may take an additional 2-3 weeks for return credit processing as they need to be reviewed separately. For the fastest return process, we recommend shipping each return with the label corresponding to that specific order.